Your N from City, ST. Open the message and click the link to access your account. ", "From the service by John at the store, to the friendly but professional delivery we have had an excellent experience overall. Everything was in stock and they threw it all in the van for me.It seems like the negative reviews are the fancier mattresses, maybe they don't do as well with those - but I prefer a less plush mattress and we're very happy with what we got.VERY low pressure sales, very happy with the mattresses. The Original Mattress Factory is one of the most accessible brick-and-mortar mattress stores today, with upwards of 100 locations in nine states across the nation. Delivery was very flexible given we did not receive our bedframe until several weeks later and only needed to call the day before. Don't buy a mattress from this place. More reviews for Original Mattress Factory in Pittsburgh, PA . I think about my bed and my bad decision daily. Their options include the Classic One, Classic, Classic Luxury Firm, Classic EuroTop, and Classic Plush. Serta SleepTrue Meadow Brooke Plush Pillow Top Mattress. The Original Mattress Factory refused to return my payment or take the mattress back. If you are late with those tasks the mattress will develop a high spot in the middle and trenches between the hump and edge where you sleep. The one gentleman made some calls - we could have a split for a nominal up-charge but it wouldn't match our set. We narrowed it down to 4 mattresses & box springs. personal mattress requirements including important My niece lives in Maryland came to visit and wanted to take it home. ", "Salesperson was not pushy, but offered a wealth of information to help us make our decision. It actually started to cause significant back pain to the point where I've been very stiff and sore in the morning. EARLY! It took us 18 years to buy a new mattress. Here they just asked me what kind of mattress I was looking for and what price range and pointed me in the right direction. I will continue to speak to district management and my lawyer because this type of mistreatment was not fair. Write a Review! Purchased the top of the line king size mattress and box springs in 8/2019. We work directly with the leading online mattress retailers to get the best available discounts for our users.With this code, the savings will be immediately applied to your order. no problem, it'll just cost nearly as much as if you got both. That couldn't be further from the truth though! As a result I always feel like I am going to fall out of bed. The couple felt the store played "gotcha" on them. Incredible. Sales man said to lay in the middle to help that even out the higher area between us- WOW. How well you sleep on this mattress relative to your previous one. Great product. Within 7 days, I realized it was sloped and called the company. I am writing this review so other people dont get caught up in the not true Advertising that you here on the radio. available mattresses, in addition to other online options that match )I've spent many a night sleeping with my girls when they were sick or otherwise in need of snuggling and I find their mattresses to be super comfortable. We will be back again!! I love it. Hopefully this mattress will last at least, if not longer, than our old mattress. Have had it for about 3 months. We are both very happy with our purchase. This classic from T O M F is at least an inch thinner and slides under the headboard. Learn more about the GoodBed Quiz. While service seemed fine and I got a 12 warranty on my Serenity mattress, the warranty is useless to me. They argued back and forth for at least an hour, dragging in personnel of increasing seniority. Hill store by Homestead and every part of the experience was excellent. My husband and I purchased a mattress in September of last year- when we were not happy with the comfort we were told it was because we did not purchase the box spring- so not only did we purchase the box spring but we upgraded the mattress spending an additional $670- After a few months we are still unhappy not only can you feel every movement of your partner but it feels as if you are falling out of the bed- $1500 and we both cannot sleep through the night- , I was not happy with the surly attitude of the delivery people. DO NOT BUY THIS MATTRESS. Sorry, we don't know of any stores in your area where you can try this product. They told us that every orthopedic mattress they have is highly supportive (9/10) and we should choose between them based on comfort, so that's what we did. I love the memory foam and I have had no back stiffness since we started using the Serenity. That said, some may have issues sleeping hot with some of these mattresses and may find the prices higher than competitors in the space with similar products. Their reply? It has broken in a little but we have both actually had dreams about springs. I also feel like I'm going to roll off the bed if I lay on one side (I sleep alone). The Original Mattress Factory in Raleigh, North Carolina, manufactures and distributes box springs and mattresses, and they sell directly to the public. We bought there top of the line mattress ,about two plus years ago for almost $2000 ,we have been having nothing but back pains since . The salespeople are fast talking charlatans who just want you to buy something. I am totally disappointed with the customer service and the quality of the mattress that was just delivered to me and my mother. The boxsprings don't have the depth of a "normal" boxspring as well. She told me that it wasn't just ME, the mattress was awful. Uncover why The Original Mattress Factory is the best company for you. *All metrics regarding customer sentiment are based on aggregated public review content, including reviews that have been submitted to this site and elsewhere that have been evaluated by our data science team. Find local businesses, view maps and get driving directions in Google Maps. - Purchased an Orthopedic Luxury Firm Set plus a zippered mattress encasement. My husband and I felt old before our time every morning. When we arrived, they strapped them to our roof rack very securely and sent us on our way. I heard good things about OMF. Companies in the GoodBed community believe in providing consumers with straightforward information, quality products, and good service. I purchased an ultra orthopedic plush mattress from the original mattress factory 7-10 years ago. Feel different than when tried store. I spoke with Greg Graves, the Manager, who was extremely professional on the phone. I purchase a king a little over 18 years ago, and I still love it! 3,663 ratings + 13 reviews). I've had them for about 3 years, and they're terribly uncomfortable. This could be due more to quality control issues, so you may or may not experience this yourself.The pros: Their mattresses are made with mid-grade materials in their US factories.The cons: Some have experienced durability issues over a shorter period of time than average so if you have a larger body type, make sure to do more research. The best mattresses for back pain -Jun 27, 2022 8:00:00 AM. I decided that we have to go with one we can actually feel first this time. The mattress is large and heavy and difficult to rotate with nothing to grasp at the foot and head. Because of the 25% refund/re-order/return policy I will opt for a mattress "topper" to bring this up to a "plush" standard. Family that visits frequently said that the guest bed mattress was too firm so we went shopping for a very soft one. Ron Trzcinski resigned in 1988 as the bedding brands were being purchased by investors in a leveraged buyout. The beds are made with a steel frame and have a five-year warranty. Paul, the salesman answered all my questions. We would have aches and pains when getting out of bed. I was not told that when I purchased the set. Read review. We ended up getting the most basic of the basic stuff and I thought the price was good and the quality was fantastic. The store in Fayetteville is wonderful. 2023-2024 Slumber Search $1,000 Scholarship. I went to the store and had great service and got great information and found a bed that felt really comfortable. Odd they even have a service to do this. Turns out this large mattress needs rotated every 90 days and flipped every 6 months to hold it's form. I have had the SAME EXACT EXPERIENCE as Robert W.'s review! I don't recall that discussion in the store. I will never recommend anyone to purchase from you. The couple bought a set (mattress plus box spring); they wanted to exchange the box spring, which was still wrapped in plastics. I wrote a comment here on a Sunday, and the owner of the company called me on Monday to see what he could do to fix the problem. Never again! Mattress Reviews. The mattress measured at 7". Original Mattress Factory mattresses are It only lasted about a year because the body shape sunk into the foam and left a hard spot to sleep in, so we got an Original Mattress Co. product. I bought an orthopedict firm mattress from them. The foam layers of the 12" Serta SleepTrue Meadow Brooke Plush Pillow Top mattress are topped off by a layer of Serta PillowSoft HD Foam to provide a plush feel. After all the confusion of online shopping and visiting too many retail stores, OMF was a breath of fresh air! The man acted like I was making it up. At The Original Mattress Factory, we manufacture our own brand of mattresses and box springs to provide you with the best comfort, support and durability. We were quotes over $1200 to exchange it. It's strange- it seemed VERY plush and soft in the store. I would leave negative * if I could! Both my wife and I sleep like babies on this mattress. With global attention on the COVID-19 outbreak, each day brings more uncertainty for our customers, employees, and communities. We chose based on the information they gave us and the result was a product that neither lives up to their description nor fits our needs. The safety of its employees serves as the company's top priority. I am sleeping well with no back problems!!! I'm sure that feature will result in a longer life mattress. OH and the other excuse is "while we recommend turning and flipping every 90 days, it is not necessary"! Sink in, sit up to tur, Worst experience ever buying bedding. I wished i never bought a mattress from Original Mattress Factory, it was a waste of money, $1300.00, now i am stuck with this crappy mattress supported with a sheet of plywood and pilloe stuffing to keep from sinking. Firm Soft. And if you do, be prepared to pay more if you are unhappy. NAICS Code: 33791, Mattress and Box Springs Manufacturing and Retailer. Therapedic BackSense Bentley Medium Mattress. I purchased another one for my daughter! The customer service after sale is merely repeating We cant do that. over and over. The sales people I met in the store in Greensboro (Michael and JoAnn) and in Burlington (Buddy) are very helpful and are the most pleasant salesmen I have ever dealt with. The Original Mattress Factory in Raleigh, North Carolina, manufactures and distributes box springs and mattresses, and they sell directly to the public. Top quality. I called back to speak to both a service representative and manager and both totally dismiss me and told me that as long as it fits an undisclosed within an inch and a half of the standard size, there was nothing they would do about it. ", "Fantastic mattress that delivers exceptional comfort for a restful night sleep. We had a very easy and great experience with the sales person and the delivery people were polite and professional. Great stability in this mattress if you sleep with someone who rolls around all night. They will be the 1st place to go to now. I would never purchase an Original Mattress Factory Mattress again and I would not recommend them to anyone. I don't know how that is possible but it is living up to its hybrid name. I love the fact it 's a 2-side mattress. Awful experience would not recommend ! A few weeks ago, I perceived a sag in the mattress. When we asked what was done to it, no one could answer us. The standard length for bed frames is 80 inches (look it up). We didn't have a lot of money to spend and bought a double sized, supposed to be 10 inch deep mattress. The only problem with the mattress is that we don't want to get out of it! The reviews here are aggregated from other sources across the Internet and although we have tried only to find trustworthy reviews, the content and scores here may be subject to manipulation by agents acting on behalf of manufacturers and marketers. The interesting thing is the trench extends to the edge of the mattress. Ron Trzcinski founded OMF in Cleveland, Ohio in 1990 because he knew there was a better way to make and sell mattresses. Their ratings system is awful. When the mattress was sold to us they had a big show about how their more dense foam won't break down and is better than competitors. Dont fall for it! The only challenge was moving to an older house where it had to make some tight corners up stairs. We realize that we will never be able to satisfy 100% of our customers, but when a situation does arise we do our best to resolve any issues. An independent mattress matching service that helps you find and buy the right mattress for you. He is out a lot of money.Mattress Firm gives you 120 days to try it out. Their solution? "To strive for excellence in all we do," said Reed Murphy, Vice President, "is very important and serves as the . Click here to learn more. Going back to a Serta. It was exactly the same.. We then called and they said that there is nothing wrong with it. He was there to answer all our questions but never pressured us. We were recently searching for a new bed to replace my 12 year old futon bed and our first stop was the OMF near the Waterfront. Queen $499.95. We have slept on it for 4 months - no change. We were his first customers the next day, Wednesday, 27 November. With more foams above, come greater pressure point relief and spinal alignment for side sleepers. The Original Mattress Factory's customer service is top notch! Amish craftsmanship in the framework, honest about what materials are used in the mattress (as compared with other retailers), and production of mattress in factory located behind the store. No big deal. Initially the fact that I could not return the mattress didn't bother me. Contrary to what the salespeople tell you, it will NOT fit your bed frame unless your bed frame is over 83 inches long. Based on 3,663 real owner experiences with this brand. The delivery guys were in a rush, dropped the expensive frame. What he, and the top banana backing him up didn't know or consider, were the connections that seemingly helpless people of reversed fortunes sometimes have; the potential customers that can be lost when a business treats someone poorly. The delivery of it was worse. He inspected everything from the box springs to the mattress. * Shopping there is a pretty relaxed, low pressure experience. I made my bed and now I have to lie on it. There were no games or switches at purchase time. I recently purchased a mattress and springs from Sean at the Freeport Road store and was better than could have ever thought pleased with the sale and expert delivery people. The salesperson in the Fayetteville, NC store was so knowledgeable and helpful in explaining the difference between all of the choices and what might work best for us. We got a memory foam mattress and have owned it for the past 3 months. Really over-priced product. I don't care what your political affiliation is, but I do care about nobody rich people preaching their nonsensical opinions to me. Like all things you read on the Internet, understand there is no better judge than yourself. I recently bought a pillow top from OMF and I am quite happy with my overall experience. In fact consider another retailer all together. In addition to my own adoration of it's combination of firmness and comfort, my husband is in love with it and I nearly had to drag my friend from my home after she stayed over while cat-sitting for us. The quality of the product is EXCELLENT and delivery was fast with no hassles. available mattresses, each of Original Mattress Factory Regency's $5 more. It is now Jan. 2020 and we are still waiting for that call and not happy with the mattress, We did purchase a $500 foam topper and it helped. With the box spring my own bed is a platform bed which might be why my girls' beds feel so comfortable, it might be the box spring.My husband and I are getting a new bed soon and we will definitely use the mattress factory again. Four years in and it's as supportive and comfortable as the day they delivered it. "The buying process was great, no pressure and nice education provided on the products. your criteria. Sorry, the email address or password you entered is incorrect. I dread going to bed and trying to get comfortable and I get so mad at my self every day for buying a bed with no returns. Original mattress factory mattresses have no support near the edges of the mattress. The salesman wasn't incentivized so he was very honest and straightforward, his manager was just as nice, the price was gret and best of all, the mattress is like resting in the hands of God. Dig in deeper to learn if they deliver on that promise. This makes it easy for you to fall out of bed. Boy did I screw up! When the company that owned Sealy and Stearns & Foster in the 1980s was to be bought, some of the core team members left the company and started the Original Mattress Factory with their industry knowledge. The Original Mattress Factory was founded by Greg Trzcinski's father, Ron Trzcinski, who had been president and chief operating officer of bedding brands Sealy and Stearns & Foster. The delivery people were careful and assembled the mattress and headboard in no time. Please DO NOT buy from them. Your screen name will look like: Original Mattress Factory has mattress stores in Florida, Georgia, Kentucky, Minnesota, North Carolina, Ohio, Pennsylvania, South Carolina and Virginia serving a number of different metropolitan areas. Their customer service was fantastic. Worst experience ever with a mattress. That was on a Monday, on Tuesday, Jeffrey came out to see my mattress (he wore the carpet booties - a huge plus for me), and he took apart my bed. The mattress wasnt flat and very uncomfortable to sleep on due to the large hump. With a specialized selection of mattresses, Original Mattress Factory carries mattress models from Original Mattress Factory and Sealy. Do yourself a favor - DO NOT purchase a mattress at the OMF. available mattresses, each of Original Mattress Factory Serenity's I recommend staying clear. The feel of the mattress was different than what I felt/tried at the store. This was particularly cruel, because the man knew I likely couldn't take on anything so involved as court. ", "Our experience was great from purchasing to delivery. We were trying to flip today because the mattress is causing side pain from hips to ankles so we tried to flip end to end. She has said mattress is extremely comfortable. When I called the store they said King Size mattresses will develop the trench and the hump if they are not rotated or flipped regularly. Want to buy mattress without box springs? Latest Review Original Mattress Factory. 79% Soooo NOT going back to the Original Mattress Factory! But, with that said, their delivery guys are unbelievable. $499.95. Click on these products to see more details about them including local and online purchasing options, I asked if I did not sleep on the bed could they exchange the unused bed for another and the manager Scott from the Freeport Rd. The buying experience was pleasant too, easy and painless. BEWARE. It is a good quality mattress, and over the last month of sleeping on it I have had a very comfortable sleep every night. The options are the Regency Sapphire and the Regency Sapphire EuroTop. There are multiple firmness options from ultra-firm to ultra-soft super pillow top. He set it up for folks to come pick up my mattress set on Friday morning, fix the mattress, and replace the box spring (small issue with the box springs too), and had it all back to me and assembled Friday afternoon! Do you work for Original Mattress Factory? Great customer service and very helpful. I was happy and I bought the bed. lines. +/- lasting support +/- pain relief +/- firmness. available mattresses, each of Original Mattress Factory Orthopedic's I am beside myself. Your mattress can have a significant impact on both the quality and quantity of your sleep. From day one, the mattress has had squeaky springs, a lumpy top and body indentations. Sean told us the layout of the store, invited us to try all the beds out, and offered to answer any questions we might have. ", "Just outstanding from the sale to delivery. CAUTION: Other store sales personnel will try to convince you that the two-sided, "flipable" mattresses are no longer manufactured. One $800 mistake is enough. Very happy with our experience here. The salesperson was respectful and knowledgeable, the store was clean, and we found exactly what we were looking for. It also incorporates factors such as the rating's age, helpfulness votes, verified ownership, and more. The bed has no support so not sure why it matters if it only has 1.3" of dip showing. I would recommend that anyone reading this steer clear. Great prices. Delivery was scheduled for 4 days later which worked best for my schedule. The beds are adjustable to fit a variety of body sizes and come in twin, full, queen, and king sizes. We feel our quality at every price level is second to none! Purchased an Orthopedic Euro Top 12/4/2019. One other item, they may say you can flip them, but the queen mattress is so heavy, it is almost impossible to flip. Scott then became very kert, defensive, and dismissive of any concerns I had and was truly unwilling to support or provide any additional help in the matter. Never purchase a bed from this organization. Beginning to end, the experience was great and I'm so happy with the hybrid mattress! Promo Codes are a way for GoodBed users to save extra money when buying a mattress online. Maybe they do, maybe they don't, does not matter. Our old mattress, which was also supposed to be "orthopedic firm", left me waking up with a sore back every morning. The pros: Multiple firmness options for all-foam mattress varieties. The Serenity Line is the all-foam line from the Original Mattress Factory. ", "My sleep quality has improved with my new mattress and box spring. The up-charge didn't bug me but settling for a cheaper box spring did. Get the inside scoop on jobs, salaries, top office locations, and CEO insights. 365 Day comfort Policy Did Not cover our issues! Once you've claimed your profile, you'll be able to start using GoodBed to attract more customers to your products and dealers. No pressure sales. A dozen of questions were asked to attempt to justify the mattress problem was not the fault of the company. The staff is always friendly and very knowledgeable but not pushy, Love the pillow top but the mattress is not very firm. I bought the Classic Luxury Firm Set in queen size. Answer a few questions to see good matches for you with It felt great on the first night. Compare pay for popular roles and read about the team's work-life balance. unique needs and preferences. GoodBed calculates Owners Rating using a consistent algorithm instead of a raw data average. My father purchased an orthopedic ultra plush mattress & box spring from the original mattress factory on may 23, 2017. My partner has not. Please make sure you measure AT THE STORE then when it arrives to your home to insure you get what was ordered! Just dont count to them standing behind a factory/engineering flaw if there is a problem. Her response was "Mom, this isn't the same bed we laid on in the store!" I am very pleased with our Grand Royale memory foam mattress. Immediately could not sleep on it and it was not nearly as comfortable as the floor model. We bought two mattresses at the Mattress Factory here in Kissimmee, Fla. One for our bed- a CalKing and this Queen for our guest room. Plus, the buying experience was very low pressure and informative. unique needs and preferences. store and were greeeted by Lawrence. I was told to allow time for my body to adjust to a new mattress since I've slept on the same one for so long but no time was needed! $50 extra. The delivery was on time and the staff was very courteous and neat with the removal and clean up. She was blown away by all the information laid on her. We will continue to monitor what is happening in our local markets and plan to adjust business operations and policies as needed. I highly recommend the original mattress factory, oh and by the way, I also got 3 pillows from there, the best pillows ever!! I am absolutely pleased with all aspects of my purchase. When I reported this to the store attendant, the reply was that I am out of warranty.come and but a new one! They don't really give you one. I was blown away.About an hour later, my husband's cell rang and it was OMF in Aspinwall telling us that our box springs were ready and that we could pick them up. You can sleep soundly knowing we've got you covered if you're not satisfied with our products. Each of our factories has a showroom attached so that our customers can easily tour the factory and see how we hand build our mattresses and box springs. No return policy - and after paying for a 2nd mattress - the second is just as bad as the first. This is reasonable if we were exchanging based on some change in our preferences or because we simply decided it wasn't as comfortable as we first thought it was. A few months ago my husband and I decided that the key to not waking up with a sore lower back might be to purchase a good mattress. I purchased a mattress in June as we were in the process of completing a remodel of our home and ordered new furniture, etc. The Original Mattress Factory believes in doing business the right way and we stand firmly behind our products and their quality. 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